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FAQ
These are the most recurring doubts when buying at Bestias. If these questions do not answer your needs, do not hesitate to write to us, we will respond as soon as possible.
Physical stores and hours:
- Drugstore : Monday to Friday from 10 a.m. to 8:00 p.m. – Saturday 10 a.m. to 7:30 p.m.
Av. Providencia 2124, Local 26-B, Providencia - Casa Costanera: Monday to Sunday from 10 a.m. to 8:30 p.m.
Nueva Costanera 3900, Local 232, Vitacura - Arauco Park: Monday to Saturday from 10 a.m. to 8:30 p.m. – Sunday 10 a.m. to 8:00 p.m.
Av. Presidente Kennedy 5413, Local 396, Las Condes
How long does the shipment take?
- Once payment for your order has been received, it takes us 1 business day to process it. Therefore our dispatch times are as follows:
- Metropolitan Region: 2 business days
- Other Regions: 4 business days
- Store pickup: Approximately 24 hours and you will receive a notification when it is ready for pickup.
I can't enter my address, what can I do?
We suggest you enter it without a number and detail it in the additional information box. You can also try changing browsers and/or updating your computer. If the problem persists, enter the address of a Chilean Postal Branch close to your home and you can collect your order there. REMEMBER that there are sectors that Couriers do not have coverage , generally places on the outskirts of your city or commune.
What is my size?
You must enter the model you like and click LINK: “ARE YOU NOT SURE ABOUT YOUR SIZE?”
How can I track my order?
- Home delivery : you can track your order here https://bestias.cl/pages/rastrea-tu-orden
- Store pickup : you will receive an email when your order is ready for pickup. If you purchased more than 24 hours ago, you can contact the store where you purchased:
- Drugstore: drugstore@bestias.c l - Store WhatsApp: https://wa.me/56944319809
- Coastal House: casacostanera@bestias.cl - Store WhatsApp: https://wa.me/56944319807
- Arauco Park: parquearauco@bestias.cl - Store WhatsApp: https://wa.me/56940149064
What can I do if my order has not arrived?
First find out about the delivery times we handle and if more than the indicated time has passed, send an e-mail to logistics2@bestias.cl indicating your order number so we can escalate your case with the Courier.
How can I know if a product is in stock in stores?
- Enter the product you are looking for on our website https://www.bestiasxx.com
- Select your size
- Swipe down and to where it says AVAILABLE STOCK The units available in each branch of the selected size will appear.
If the product I want is not available, how would I know when it is available? Follow the next steps:
- Enter the product you are looking for on our website https://www.bestiasxx.com
- Select your size
- Press the button NOTIFY ME WHEN AVAILABLE
- Enter your email and make sure it is written correctly
You will receive an email when the product is restocked. Consider that If it is a product from another season, it will likely take months to be replaced ; If you have more questions about the validity and replacement of our products, write to store@bestias.cl
How can I take care of my BEASTS?
We have products for the care of your Beasts that also work for any leather surface, check them out here: https://bestias.cl/search?type=product&q=limpieza* . Upon entering each product there will be instructions for use and applications depending on the type of leather.
Do you want to know more about corporate and/or wholesale purchases?
Send us an email to store@bestias.cl .
Do you want to work at Bestias ?
Send your dsalvatierra@bestias.cl and they will tell you if there are spots available for the position you are looking for.